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- 96219805 alternative "Sābisu sangyō no TQC. English".
- 96219805 alternative "TQM in service industries".
- 96219805 contributor B7949226.
- 96219805 created "1996.".
- 96219805 date "1996".
- 96219805 date "1996.".
- 96219805 dateCopyrighted "1996.".
- 96219805 description "Includes bibliographical references and index.".
- 96219805 extent "xii, 284 p. :".
- 96219805 identifier "9283311299 (cloth)".
- 96219805 identifier "9283311302 (paper)".
- 96219805 issued "1996".
- 96219805 issued "1996.".
- 96219805 language "eng jpn".
- 96219805 language "eng".
- 96219805 publisher "Tokyo : Asian Productivity Organization,".
- 96219805 subject "658.5/62 21".
- 96219805 subject "HD9980.5 .S22713 1996".
- 96219805 subject "Service industries Management.".
- 96219805 subject "Service industries Quality control.".
- 96219805 subject "Total quality management.".
- 96219805 title "Guide to TQM in service industries / edited by Noriaki Kano.".
- 96219805 title "TQM in service industries".
- 96219805 type "text".