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- 97008293 contributor B8033169.
- 97008293 contributor B8033170.
- 97008293 created "c1998.".
- 97008293 date "1998".
- 97008293 date "c1998.".
- 97008293 dateCopyrighted "c1998.".
- 97008293 description "Includes bibliographical references and indexes.".
- 97008293 extent "xxvi, 613 p. :".
- 97008293 identifier "0070217602 (alk. paper)".
- 97008293 issued "1998".
- 97008293 issued "c1998.".
- 97008293 language "eng".
- 97008293 publisher "Boston : McGraw-Hill,".
- 97008293 subject "658 21".
- 97008293 subject "HD9980.5 .F549 1998".
- 97008293 subject "Service industries Management.".
- 97008293 title "Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- 97008293 type "text".