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- 97010602 contributor B8035890.
- 97010602 contributor B8035891.
- 97010602 created "1997.".
- 97010602 date "1997".
- 97010602 date "1997.".
- 97010602 dateCopyrighted "1997.".
- 97010602 description "Includes bibliographical references and index.".
- 97010602 extent "viii, 352 p. :".
- 97010602 identifier "0131499157".
- 97010602 issued "1997".
- 97010602 issued "1997.".
- 97010602 language "eng".
- 97010602 publisher "London ; New York : Prentice Hall,".
- 97010602 subject "658 21".
- 97010602 subject "HD9980.5 .H672 1997".
- 97010602 subject "Service industries Management.".
- 97010602 title "Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann.".
- 97010602 type "text".