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- 97011803 contributor B8037288.
- 97011803 created "c1997.".
- 97011803 date "1997".
- 97011803 date "c1997.".
- 97011803 dateCopyrighted "c1997.".
- 97011803 description "Includes bibliographical references (p. [465]-476) and index.".
- 97011803 extent "xviii, 490 p. :".
- 97011803 identifier "0873894057 (alk. paper)".
- 97011803 issued "1997".
- 97011803 issued "c1997.".
- 97011803 language "eng".
- 97011803 publisher "Milwaukee, Wis. : ASQ Quality Press,".
- 97011803 subject "658.8/12 21".
- 97011803 subject "Consumer satisfaction Evaluation.".
- 97011803 subject "HF5415.335 .V38 1997".
- 97011803 title "Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.".
- 97011803 type "text".