Matches in Library of Congress for { <http://lccn.loc.gov/97028835> ?p ?o. }
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- 97028835 contributor B8057158.
- 97028835 created "c1998.".
- 97028835 date "1998".
- 97028835 date "c1998.".
- 97028835 dateCopyrighted "c1998.".
- 97028835 description "Includes bibliographical references (p. 275-276) and index.".
- 97028835 extent "xiii, 282 p. :".
- 97028835 identifier "0877572674 (hardcover)".
- 97028835 issued "1998".
- 97028835 issued "c1998.".
- 97028835 language "eng".
- 97028835 publisher "Chicago, Ill. : American Marketing Assoc.,".
- 97028835 subject "658.8/12 21".
- 97028835 subject "Customer services Management.".
- 97028835 subject "Customer services Quality control.".
- 97028835 subject "HF5415.5 .C445 1998".
- 97028835 title "How to measure service quality & customer satisfaction : the informal field guide for tools and techniques / Chuck Chakrapani.".
- 97028835 type "text".