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- 97038007 contributor B8068004.
- 97038007 contributor B8068005.
- 97038007 created "c1998.".
- 97038007 date "1998".
- 97038007 date "c1998.".
- 97038007 dateCopyrighted "c1998.".
- 97038007 description "Includes bibliographical references (p. 109-111) and index.".
- 97038007 extent "xii, 117 p. :".
- 97038007 identifier "0877666717 (cloth : alk. paper)".
- 97038007 identifier "0877666725 (pbk. : alk. paper)".
- 97038007 issued "1998".
- 97038007 issued "c1998.".
- 97038007 language "eng".
- 97038007 publisher "Washington, D.C. : Urban Institute Press ; Lanham, MD : Distributed in North American by University Press of America,".
- 97038007 subject "658.8/34 21".
- 97038007 subject "Consumer satisfaction Evaluation.".
- 97038007 subject "HA31.2 .C87 1998".
- 97038007 subject "Sampling (Statistics)".
- 97038007 subject "Social sciences Statistical methods.".
- 97038007 title "Customer surveys for agency managers : what managers need to know / Harry P. Hatry ... [et al.].".
- 97038007 type "text".