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- 97051922 contributor B8082789.
- 97051922 contributor B8082790.
- 97051922 created "1998.".
- 97051922 date "1998".
- 97051922 date "1998.".
- 97051922 dateCopyrighted "1998.".
- 97051922 extent "xiv, 291 p. ;".
- 97051922 identifier "1556482302".
- 97051922 issued "1998".
- 97051922 issued "1998.".
- 97051922 language "eng".
- 97051922 publisher "Chicago, Ill. : American Hospital Pub.,".
- 97051922 subject "362.1/068 21".
- 97051922 subject "Consumer satisfaction.".
- 97051922 subject "Health services administration.".
- 97051922 subject "Patient satisfaction.".
- 97051922 subject "RA971 .L375 1998".
- 97051922 title "Achieving impressive customer service : 7 strategies for the health care manager / Wendy Leebov, Gail Scott, Lolma Olson.".
- 97051922 type "text".