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- 97067632 contributor B8088083.
- 97067632 created "c1998.".
- 97067632 date "1998".
- 97067632 date "c1998.".
- 97067632 dateCopyrighted "c1998.".
- 97067632 extent "108 p. :".
- 97067632 identifier "1560524618".
- 97067632 identifier 97-67632.html.
- 97067632 isPartOf "A Fifty-Minute series book".
- 97067632 isPartOf "Fifty-Minute series".
- 97067632 issued "1998".
- 97067632 issued "c1998.".
- 97067632 language "eng".
- 97067632 publisher "Menlo Park, Calif. : Crisp Publications,".
- 97067632 subject "658.8/12 21".
- 97067632 subject "Customer relations.".
- 97067632 subject "Customer services.".
- 97067632 subject "HF5415.5 .G458 1998".
- 97067632 title "Beyond customer service, revised/ Richard F. Gerson.".
- 97067632 type "text".