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- 97075243 contributor B8094012.
- 97075243 created "c1997.".
- 97075243 date "1997".
- 97075243 date "c1997.".
- 97075243 dateCopyrighted "c1997.".
- 97075243 description "Includes bibliographical references.".
- 97075243 extent "vii, 182 p. :".
- 97075243 identifier "1558221409".
- 97075243 issued "1997".
- 97075243 issued "c1997.".
- 97075243 language "eng".
- 97075243 publisher "Falls Church, VA : APICS, The Educational Society for Resource Management,".
- 97075243 subject "Customer services Management.".
- 97075243 subject "HD9980.5 .S38 1997".
- 97075243 subject "Service industries Quality control.".
- 97075243 title "Selected readings in service excellence / SVC SIG.".
- 97075243 type "text".