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- 97077105 contributor B8095386.
- 97077105 created "1997.".
- 97077105 date "1997".
- 97077105 date "1997.".
- 97077105 dateCopyrighted "1997.".
- 97077105 extent "95 p. :".
- 97077105 identifier "1884926835".
- 97077105 isPartOf "AMI how-to series".
- 97077105 issued "1997".
- 97077105 issued "1997.".
- 97077105 language "eng".
- 97077105 publisher "West Des Moines, Iowa : American Media Publishing,".
- 97077105 subject "658.8/12 21".
- 97077105 subject "Customer services.".
- 97077105 subject "HF5415.5 .F67 1997".
- 97077105 title "Customer service excellence : it's in the details / Lisa Ford.".
- 97077105 type "text".