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- 98008815 contributor B8326694.
- 98008815 contributor B8326695.
- 98008815 created "1998.".
- 98008815 date "1998".
- 98008815 date "1998.".
- 98008815 dateCopyrighted "1998.".
- 98008815 description "Includes bibliographical references (p. 231-237) and index.".
- 98008815 extent "xvii, 243 p. :".
- 98008815 identifier "0838934897 (alk. paper)".
- 98008815 issued "1998".
- 98008815 issued "1998.".
- 98008815 language "eng".
- 98008815 publisher "Chicago : American Library Association,".
- 98008815 spatial "United States".
- 98008815 subject "025.5 21".
- 98008815 subject "Public services (Libraries) Evaluation.".
- 98008815 subject "Public services (Libraries) United States Evaluation.".
- 98008815 subject "Z711 .H45 1998".
- 98008815 title "Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.".
- 98008815 type "text".