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- 98009786 contributor B8327787.
- 98009786 created "1998.".
- 98009786 date "1998".
- 98009786 date "1998.".
- 98009786 dateCopyrighted "1998.".
- 98009786 description "Includes bibliographical references (p. [138]-142) and index.".
- 98009786 extent "vii, 150 p. :".
- 98009786 identifier "0335197299 (pbk.)".
- 98009786 identifier "0335197302 (hardcover)".
- 98009786 issued "1998".
- 98009786 issued "1998.".
- 98009786 language "eng".
- 98009786 publisher "Buckingham ; Philadelphia : Open University Press,".
- 98009786 spatial "Great Britain.".
- 98009786 subject "658.8/12 21".
- 98009786 subject "Customer services Moral and ethical aspects Great Britain.".
- 98009786 subject "Discrimination Great Britain.".
- 98009786 subject "HF5415.5 .C623 1998".
- 98009786 title "Equality in managing service delivery / Rohan Collier.".
- 98009786 type "text".