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- 98016190 contributor B8335115.
- 98016190 created "c1998.".
- 98016190 date "1998".
- 98016190 date "c1998.".
- 98016190 dateCopyrighted "c1998.".
- 98016190 extent "xxi, 258 p. :".
- 98016190 identifier "0471255424 (pbk. : alk. paper)".
- 98016190 issued "1998".
- 98016190 issued "c1998.".
- 98016190 language "eng".
- 98016190 publisher "New York : John Wiley & Sons,".
- 98016190 subject "658.8/12 21".
- 98016190 subject "Customer relations.".
- 98016190 subject "Customer services.".
- 98016190 subject "HF5415.5 .B432 1998".
- 98016190 title "At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker.".
- 98016190 type "text".