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- 98023944 contributor B8344325.
- 98023944 created "c1998.".
- 98023944 date "1998".
- 98023944 date "c1998.".
- 98023944 dateCopyrighted "c1998.".
- 98023944 description "Includes bibliographical references (p. 329-332) and index.".
- 98023944 extent "xxvii, 340 p. :".
- 98023944 identifier "0471291889 (cloth : alk. paper)".
- 98023944 identifier 98023944.html.
- 98023944 identifier 98023944.html.
- 98023944 identifier 98023944.html.
- 98023944 issued "1998".
- 98023944 issued "c1998.".
- 98023944 language "eng".
- 98023944 publisher "New York : Wiley,".
- 98023944 subject "658.8/12 21".
- 98023944 subject "Consumer satisfaction.".
- 98023944 subject "Customer services Management.".
- 98023944 subject "HF5415.5 .W443 1998".
- 98023944 subject "Market share.".
- 98023944 title "Getting it right! : creating customer value for market leadership / Philip Weinzimer.".
- 98023944 type "text".