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- 98148783 contributor B8451680.
- 98148783 created "[1997]".
- 98148783 date "1997".
- 98148783 date "[1997]".
- 98148783 dateCopyrighted "[1997]".
- 98148783 description "Includes bibliographical references (p. 169-175).".
- 98148783 extent "175 p. :".
- 98148783 identifier "9517912234".
- 98148783 isPartOf "Acta Universitatis Oeconomicae Helsingiensis. A, 1237-556X ; 132".
- 98148783 issued "1997".
- 98148783 issued "[1997]".
- 98148783 language "eng".
- 98148783 publisher "[Helsinki] : Helsinki School of Economics and Business Administration,".
- 98148783 subject "Customer services.".
- 98148783 subject "HF5415.5 .T516 1997".
- 98148783 subject "Industrial management.".
- 98148783 subject "Reengineering (Management)".
- 98148783 title "Division of service and business processes / Markku Tinilä.".
- 98148783 type "text".