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- 98181718 contributor B8486529.
- 98181718 contributor B8486530.
- 98181718 created "[c1997]".
- 98181718 date "1997".
- 98181718 date "[c1997]".
- 98181718 dateCopyrighted "[c1997]".
- 98181718 description "Includes bibliographical references and index.".
- 98181718 extent "1 v. (various pagings) :".
- 98181718 identifier "1891034014".
- 98181718 issued "1997".
- 98181718 issued "[c1997]".
- 98181718 language "eng".
- 98181718 publisher "[Fairfax, VA] : CIC Group,".
- 98181718 subject "658.8/12 21".
- 98181718 subject "Consumer satisfaction Congresses.".
- 98181718 subject "HF5415.335 .C87 1997".
- 98181718 title "Customer satisfaction management frontiers--I : selected papers presented at the First World Customer Service Congress, October 29-31, 1997, Tysons Corner, Virginia USA / edited by Johnson A. Edosomwan.".
- 98181718 type "text".