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- 99006902 alternative "Handbook of services marketing and management".
- 99006902 contributor B8628682.
- 99006902 created "c2000.".
- 99006902 date "2000".
- 99006902 date "c2000.".
- 99006902 dateCopyrighted "c2000.".
- 99006902 description "Includes bibliographical references and indexes.".
- 99006902 extent "ix, 521 p. :".
- 99006902 identifier "0761916113 (acid-free paper)".
- 99006902 identifier "0761916121 (pbk. : acid-free paper)".
- 99006902 identifier 99006902-d.html.
- 99006902 identifier 99006902-t.html.
- 99006902 identifier 99006902-b.html.
- 99006902 issued "2000".
- 99006902 issued "c2000.".
- 99006902 language "eng".
- 99006902 publisher "Thousand Oaks : Sage Publications,".
- 99006902 subject "658 21".
- 99006902 subject "Customer services Management.".
- 99006902 subject "Customer services Marketing.".
- 99006902 subject "HD9980.5 .H36 2000".
- 99006902 subject "Service industries Management.".
- 99006902 subject "Service industries Marketing.".
- 99006902 title "Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors.".
- 99006902 title "Handbook of services marketing and management".
- 99006902 type "text".