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- 99011084 contributor B8630039.
- 99011084 created "c1999.".
- 99011084 date "1999".
- 99011084 date "c1999.".
- 99011084 dateCopyrighted "c1999.".
- 99011084 description "Includes bibliographical references and index.".
- 99011084 extent "226 p. :".
- 99011084 identifier "0761993053 (cloth)".
- 99011084 identifier "0761993061 (pbk.)".
- 99011084 identifier 99011084-d.html.
- 99011084 identifier 99011084-t.html.
- 99011084 issued "1999".
- 99011084 issued "c1999.".
- 99011084 language "eng".
- 99011084 publisher "New Delhi ; Thousand Oaks, CA : Sage Publications,".
- 99011084 subject "658.4/013 21".
- 99011084 subject "Consumer satisfaction.".
- 99011084 subject "HD62.15 .M87 1999".
- 99011084 subject "Total quality management.".
- 99011084 title "Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy.".
- 99011084 type "text".