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- 99014112 contributor B8633556.
- 99014112 created "c1999.".
- 99014112 date "1999".
- 99014112 date "c1999.".
- 99014112 dateCopyrighted "c1999.".
- 99014112 description "Includes bibliographical references (p. 138-140) and index.".
- 99014112 extent "xv, 143 p. :".
- 99014112 identifier "1557531692 (pbk. : alk. paper)".
- 99014112 isPartOf "Customer access management".
- 99014112 issued "1999".
- 99014112 issued "c1999.".
- 99014112 language "eng".
- 99014112 publisher "West Lafayette, Ind. : Ichor Business Books,".
- 99014112 subject "658.8/12 21".
- 99014112 subject "Call centers Management.".
- 99014112 subject "Customer services Management.".
- 99014112 subject "HF5415.5 .D19 1999".
- 99014112 title "Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.".
- 99014112 type "text".