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- 99018406 contributor B8638520.
- 99018406 contributor B8638521.
- 99018406 created "c1999.".
- 99018406 date "1999".
- 99018406 date "c1999.".
- 99018406 dateCopyrighted "c1999.".
- 99018406 description "Includes bibliographical references (p. 204).".
- 99018406 extent "xiv, 205 p. :".
- 99018406 identifier "0814470300".
- 99018406 issued "1999".
- 99018406 issued "c1999.".
- 99018406 language "eng".
- 99018406 publisher "New York : AMACOM,".
- 99018406 subject "658.85 21".
- 99018406 subject "Consumer satisfaction.".
- 99018406 subject "Customer loyalty.".
- 99018406 subject "Customer services.".
- 99018406 subject "HF5415.525 .G583 1999".
- 99018406 title "Knock your socks off selling / Jeffrey Gitomer and Ron Zemke.".
- 99018406 type "text".