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- 99036797 contributor B8659914.
- 99036797 created "c2000.".
- 99036797 date "2000".
- 99036797 date "c2000.".
- 99036797 dateCopyrighted "c2000.".
- 99036797 description "Includes bibliographical references and index.".
- 99036797 extent "xiii, 162 p. :".
- 99036797 identifier "1556482698 (pbk.)".
- 99036797 identifier 99036797-b.html.
- 99036797 identifier 99036797-d.html.
- 99036797 identifier 99036797-t.html.
- 99036797 issued "2000".
- 99036797 issued "c2000.".
- 99036797 language "eng".
- 99036797 publisher "San Francisco : Jossey-Bass ; Chicago : Health Forum,".
- 99036797 subject "362.1/068 21".
- 99036797 subject "Health Services standards.".
- 99036797 subject "Medical care Customer services.".
- 99036797 subject "Patient Satisfaction.".
- 99036797 subject "Patient satisfaction.".
- 99036797 subject "R727 .B276 2000".
- 99036797 subject "W 85 B162c 1999".
- 99036797 title "Customer service in health care : a grassroots approach to creating a culture of service excellence / by Kristin Baird.".
- 99036797 type "text".