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- 99041758 contributor B8665536.
- 99041758 contributor B8665537.
- 99041758 created "c1999.".
- 99041758 date "1999".
- 99041758 date "c1999.".
- 99041758 dateCopyrighted "c1999.".
- 99041758 description "Includes bibliographical references and index.".
- 99041758 extent "ix, 134 p. :".
- 99041758 identifier "155753182X (pbk. : alk. paper)".
- 99041758 identifier 99041758-d.html.
- 99041758 isPartOf "Customer access management".
- 99041758 issued "1999".
- 99041758 issued "c1999.".
- 99041758 language "eng".
- 99041758 publisher "West Lafayette, Ind. : Ichor Business Books,".
- 99041758 subject "658.8/12 21".
- 99041758 subject "Call centers.".
- 99041758 subject "HE8788 .A57 1999".
- 99041758 title "Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.".
- 99041758 type "text".