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- 99054932 contributor B8679441.
- 99054932 contributor B8679442.
- 99054932 created "c2000.".
- 99054932 date "2000".
- 99054932 date "c2000.".
- 99054932 dateCopyrighted "c2000.".
- 99054932 description "Includes bibliographical references and index.".
- 99054932 extent "xvi, 316 p. :".
- 99054932 identifier "0814405274".
- 99054932 identifier 99054932.html.
- 99054932 issued "2000".
- 99054932 issued "c2000.".
- 99054932 language "eng".
- 99054932 publisher "New York : AMACOM,".
- 99054932 subject "658.8/12 21".
- 99054932 subject "Customer services.".
- 99054932 subject "HF5415.5 .G878 2000".
- 99054932 title "The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh.".
- 99054932 type "text".