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- 99057620 contributor B8682540.
- 99057620 created "c2000.".
- 99057620 date "2000".
- 99057620 date "c2000.".
- 99057620 dateCopyrighted "c2000.".
- 99057620 description "Includes bibliographical references (p. 159).".
- 99057620 extent "xv, 160 p. ;".
- 99057620 identifier "0867185112".
- 99057620 isPartOf "Carol Smith's Customer relations series".
- 99057620 isPartOf "Smith, Carol, 1946- Customer relations series.".
- 99057620 issued "2000".
- 99057620 issued "c2000.".
- 99057620 language "eng".
- 99057620 publisher "Washington, DC : Home Builder Press,".
- 99057620 subject "690/.068/8 21".
- 99057620 subject "Business writing.".
- 99057620 subject "Commercial correspondence.".
- 99057620 subject "Construction industry Customer services.".
- 99057620 subject "Customer services Communication systems.".
- 99057620 subject "HD9715.A2 S5459 2000".
- 99057620 subject "Letter writing.".
- 99057620 title "Dear homeowner : a book of customer service letters / Carol Smith.".
- 99057620 type "text".