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- 99190480 contributor B8748932.
- 99190480 contributor B8748933.
- 99190480 created "c1998.".
- 99190480 date "1998".
- 99190480 date "c1998.".
- 99190480 dateCopyrighted "c1998.".
- 99190480 description "Includes index.".
- 99190480 extent "x, 141 p. :".
- 99190480 identifier "1893066002".
- 99190480 issued "1998".
- 99190480 issued "c1998.".
- 99190480 language "eng".
- 99190480 publisher "Morgantown, WV : Rhumb Line Publication,".
- 99190480 subject "658.8/12 21".
- 99190480 subject "Consumer satisfaction Evaluation.".
- 99190480 subject "HF5415.335 .R45 1998".
- 99190480 subject "Quality of products Evaluation.".
- 99190480 title "The wizardry of customer value : an action guide to measuring & managing loyalty / R. Eric Reidenbach and Gordon W. McClung ; with a foreword by Bradley T. Gale.".
- 99190480 type "text".